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Delivery / Returns

Delivery / Returns

RETURNS FORM

The full details of how to return an order can be read below, as a short-cut, please find our Returns form HERE. You must download and fill in this form - which states our return address and full details.

PLEASE NOTE: we do not exchange items. We will refund your return in full and you are advised to simply place a new order for the item you need. This is due to our order stock and returns being processed at two separate locations; as well, differences in value between returns and new items can be complicated. And so, please reorder what it is you need and we will refund your return as explained below.

DELIVERY

We send out orders the same day (next week-day delivery) for all orders received before 3.30pm; Monday to Friday. Orders placed after 3.30pm will be sent the following morning unless a different dispatch time is stated on the product page. Orders may be sent via Royal Mail or by a courier depending on the cost. Orders placed on a Friday - before 3.30pm - will be delivered the following Monday - otherwise they will be sent on Monday with delivery on Tuesday. While we aim to have orders delivered the next day, we cannot be held accountable for delayed deliveries.

RETURNS

Adorn Makeup Supplies aims to make buying from us as easy as is possible. You can return goods within 14 days for a refund. Goods must be in ‘as new’ condition. We reserve the right to not accept returns if we deem an item to be used; for instance, if a cartridge / needle seal or box is open / broken. The item must be in the original box with all relevant leaflets and brochures present.

When returning an item, you must download our Returns Form located HERE, fill it in and include it with your returned item(s). We will refund you the full amount minus the postage costs. All items are viewed and checked by us before we send them out to ensure that they are the correct item and that there are no defects.

We advise that when returning items to us; a recorded delivery service is used, as we cannot be held responsible for any goods lost or damaged in transit to us.

PRICE

  • ADORN Supplies offers unrivalled stock and customer service.
  • We list our prices including VAT, so that there are no nasty surprises at Checkout.
  • The price you see listed, is what you pay.

 

 

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Copyright © 2017 Adorn Makeup Supplies Limited. All Rights Reserved. UK Registered Company No: 09304522. UK VAT No: 240564916. ADORN® is a registered trademark. Registered Address: Adorn, Office 459, 275 Deansgate, Manchester, M3 4EL, UK.
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